Terms & Conditions

Terms of Service

Claims or returns must be made within 10 business days from the day received by customer unless otherwise specified.
For next day air and urgent orders please call the office at 413.731.7835.  International customers please call or email us at [email protected] for shipping rates.

Acknowledgment on Custom Configured Products

Lead Time: 10–14 days to allow for calibration before shipment (does not include transit time).
These items are special order and thus non-cancelable and non-returnable.

Returns/Claims

Claims or returns must be made within 10 business days from the day received by customer unless otherwise specified.

For next day air and urgent orders please call the office at 413.731.7835.  International customers please call or email us at [email protected] for shipping rates.

Return Policy

All product returns must be first authorized by our Customer Service department. A Uvitron service representative will issue a Return Material Authorization Number, which must be printed clearly on the top of the shipping carton, and on the accompanying packing slip. Any unauthorized returns will be refused by our receiving department, so please call us first.

Returned products or demonstration units must be received in new condition, with no damage, dents, scratches or adhesive stains. Products should also be sent in the original packaging and shipping cartons to ensure proper protection during return transit. Some items may be subject to restocking fees. Account credits or refunds will be issued after returned equipment is received and inspected. Unfortunately, we can not accept custom or non-stocked items returned for credit or refund.

To speak with a customer service representative, call: 413.731.7835
or send an email to: [email protected]